Billing Policy

This Billing Policy explains how we charge for Flowpera, what you can expect at each stage, and how to change or cancel your plan. It forms part of our Terms of Service.

Refunds are covered separately in our Refund Policy.

Paid plans can be bought online from your account's billing page. In practice:

• You pick a plan and a billing period. Choose Starter, Team or Believer, monthly or yearly (Believer is a one-time lifetime payment).
• You pay at checkout. Checkout is hosted by Lemon Squeezy and accepts cards and PayPal. We never collect or store your card details.
• Your plan activates automatically. Once payment is confirmed, the plan and its limits apply to your account immediately — no waiting for us.
• Recurring plans renew automatically. Monthly and yearly plans renew at the end of each period until you cancel. You can cancel at any time from your billing portal.

You are also welcome to arrange billing with us directly — email sales@flowpera.comand we'll help with plans, invoices or payment methods that don't fit the online checkout.

Our current plans and their limits are published on the Pricing page:

• Free — no charge, and it never expires. Includes one workspace, one booking form, one custom form and invoice generation.
• Starter — $9 per month, or $90 per year (two months free). For solo operators.
• Team — $16 per month, or $160 per year (two months free). Removes the caps on forms and contact lists and adds seats, landing pages and newsletter automations.
• Believer — $499 as a single payment for lifetime access to everything in the Team plan. There is nothing to renew.

All prices are shown in US dollars unless we agree otherwise with you in writing. Every feature module is included in every plan — plans differ only by their limits.

Online checkout accepts major debit and credit cards and PayPal, processed securely by Lemon Squeezy. Depending on your location, additional local payment methods may be offered at checkout.

We do not collect or store card numbers on our systems. Never send full card details to us by email. If you need a different payment method to suit your finance process, contact us and we'll do our best to accommodate it.

Monthly plans cover one month from the date your plan is activated and renew automatically each month. Annual plans cover twelve months and renew automatically each year. Lifetime (Believer) is a single payment with no renewal.

Recurring plans continue until you cancel. You can cancel at any time from your billing portal — see Cancellationbelow — and your plan then runs to the end of the period you have already paid for. If a payment fails or a renewal isn't completed, your account moves to the Free plan — see Overdue payments below.

Prices shown are exclusive of taxes unless stated otherwise. Where we are required to charge VAT, GST or another sales tax, it will be calculated and shown at checkout and itemised on your receipt. You are responsible for any withholding taxes or bank charges applicable in your jurisdiction.

You can move to a higher plan at any time by buying it from your billing page; your new limits take effect as soon as the purchase is confirmed. To avoid being charged twice, a new plan can only be started once any existing paid subscription has been cancelled from your billing portal.

To downgrade, or to switch plans in a way the billing page doesn't cover, contact us and we'll arrange it. Downgrades take effect at the end of your current paid period. Your data is never deleted because of a downgrade — but if you exceed the limits of the lower plan, you will not be able to create new items of that type until you are back within them.

If a renewal payment fails, we (and Lemon Squeezy) will notify you so you can update your payment details or settle the amount. If it remains unpaid, your account will revert to the Free plan.

Reverting to Free does not delete your workspaces or their content. Access to workspaces you own is restricted until a paid plan is reactivated, and you can restore full access at any time by settling the outstanding payment.

You can cancel at any time from the customer portal linked on your billing page — no notice period, no cancellation fee. Your plan then continues until the end of the period you have already paid for, after which your account moves to the Free plan.

Cancelling does not automatically entitle you to a refund of the current period. See our Refund Policy.

A receipt is issued for every online payment and is available from your customer portal. If you need specific details on a receipt — a company name, tax number or purchase-order reference — or need a separate invoice for a billing arrangement made directly with us, send the details to sales@flowpera.com and we will include them.

We may change our prices. If a change affects you, we will give you reasonable advance notice before your next renewal, and you may cancel rather than accept it instead. A price change never applies retroactively to a period you have already paid for, and the Believer plan is a one-time payment — once you own it, later price changes do not affect you.

For anything billing-related — invoices, plan changes, payment methods — email sales@flowpera.com or use our contact page.