Chat Widgets — embeddable chat that captures leads
Add a branded chat widget to any website in seconds. Enable live chat for real-time conversations with online teammates, or use lead-capture mode to collect name, email and custom questions — every conversation syncs straight into your CRM, deduped by email. Up to 5 widgets per workspace on every plan.
Chat Widgets
- New
Embeddable chat widgets
Create a widget in the dashboard, pick your icon, colours and placement, then drop a single script tag or hosted iframe onto any site. The widget loads from your Flowpera domain and inherits its appearance instantly — change it in the dashboard and it updates everywhere.
Learn more - New
Live chat or lead capture — your call
Turn on live chat and the widget shows visitors how many teammates are online and routes conversations in real time. Turn it off (or let it fall back when no one's around) and it becomes a lead form asking for name, email and your custom questions.
Learn more - New
Every chat becomes a contact
Map the visitor's name, email and any question answers onto a contact list. Deduplication by email means returning visitors update their existing record — no duplicates, no manual merging.
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Shared workspace inbox
All widget conversations land in a real-time inbox inside your workspace. Teammates claim chats, reply inline, track status (open/resolved/closed), and see who's online — no separate chat app needed.
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Teammate presence, respected
The widget shows visitors a live count of online teammates. When the count drops to zero, it automatically switches to lead-capture mode with your custom offline note — so you never leave visitors hanging.
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Social links in the launcher
Add links to Twitter, LinkedIn, Facebook, Instagram or your website — visitors see them right in the widget launcher, so every touchpoint is one click away.
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Team & CRM
- New
Chat Widgets module grant
The new chat_widgets module can be granted per teammate — owners have it by default, and managers/staff get it when you unlock it. Up to 5 widgets per workspace on every plan, including Free.
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