Privacy Policy

This Privacy Policy explains how Flowpera (“Flowpera”, “we”, “us”) collects, uses, shares and protects information when you use our website and our business operations platform (together, the “Service”).

By creating an account or using the Service, you agree to the practices described here. If you don't agree, please don't use the Service.

Account information

When you register, we collect your email address, password (stored only as a secure hash), and optionally your display name and timezone.

Workspace content

We store the content you create in the Service, including workspaces, booking forms, custom forms, contact lists and contacts, bookings, tasks, and messages in discussion channels.

Information from your audience

When someone books a time or submits one of your forms, we store the information they provide — such as their name, email address, and answers to your questions — on your behalf.

Billing information

If you subscribe to a paid plan, we record which plan you're on and its billing period. Because we currently process billing manually, we do not store card numbers on our systems. See our Billing Policy for details.

Technical information

We collect basic technical data needed to operate and secure the Service, such as log data, IP address, browser type, and timestamps of requests.

We use the information we collect to:

• Provide, operate and maintain the Service
• Authenticate you and keep your account secure
• Enforce plan limits and manage subscriptions
• Respond to your support requests and communicate about your account
• Detect, investigate and prevent abuse, fraud and security incidents
• Improve the Service and understand how it is used
• Comply with our legal obligations

We do not sell your personal information, and we do not use your workspace content to advertise to you.

When you use Flowpera to collect information from your own clients, leads and audience — for example through a public booking page or a custom form — you decide what is collected and why. In data-protection terms, you act as the controller of that information and Flowpera acts as a processor, handling it on your instructions.

You are responsible for:

• Having a lawful basis to collect and process that information
• Telling the people you collect it from how you will use it
• Responding to their requests to access, correct or delete their data

We will process such data only to provide the Service to you, and we'll assist you in responding to those requests where we reasonably can.

We use cookies that are strictly necessary to run the Service — principally to keep you signed in and to maintain your session securely. Disabling these cookies will prevent the Service from working.

We do not use advertising cookies or sell data to advertising networks. If we introduce optional analytics cookies in the future, we will ask for your consent first where required.

We share information only in these circumstances:

• Service providers (subprocessors). We rely on trusted third parties for cloud hosting, database infrastructure and authentication. They may process data only to provide services to us, under contract, and may not use it for their own purposes.
• Within your workspace. Content you create in a workspace is visible to other members of that workspace, according to the roles and module access its owner has granted.
• Legal reasons. Where we are required to by law, or to protect the rights, safety and property of Flowpera, our users, or the public.
• Business transfers.If Flowpera is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction. We'll give you notice before your information becomes subject to a different privacy policy.

We keep your information for as long as your account is active or as needed to provide the Service.

When you delete a workspace, the content within it — including its forms, contacts, bookings, tasks and messages — is deleted. When you close your account, we delete or anonymise your personal information, except where we need to retain it to comply with legal obligations, resolve disputes or enforce our agreements. Backups are purged on a rolling schedule.

We take reasonable technical and organisational measures to protect your information, including encryption in transit, hashed passwords, and row-level access controls that ensure members only see the data they are authorised to see.

No online service can be completely secure. You are responsible for keeping your password confidential and for the activity that happens under your account. If you believe your account has been compromised, contact us immediately at support@flowpera.com.

Depending on where you live, you may have the right to access, correct, export, restrict or delete your personal information, and to object to certain processing. You can do much of this yourself from your account settings.

To make a request we can't fulfil in-product, email us at hello@flowpera.com. We will respond within the time required by applicable law. You also have the right to complain to your local data protection authority.

Flowpera is operated using cloud infrastructure that may store and process data in countries other than your own. Where we transfer personal information across borders, we take steps to ensure it remains protected by appropriate safeguards consistent with applicable law.

The Service is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we'll delete it.

We may update this Privacy Policy from time to time. If we make material changes, we'll update the “last updated” date above and, where appropriate, notify you in the product or by email. Continuing to use the Service after a change means you accept the updated policy.

Questions about this policy or how we handle your data? Email hello@flowpera.com or use our contact page.